Question 1

What do you charge for delivery?

Accepted Answer

Delivery charges depend on your location and the items being delivered. We will always send with tracked delivery options where possible .

We do deliver outside of the UK - get in touch with a price for this.

Question 2

What is the delivery time and method?

Accepted Answer

We use tracked delivery services where possible, and your items will be carefully packaged for delivery.

We will advise you of the delivery timeframe when you place your order and again once it is complete and ready to send.

Question 3

Do you ship internationally?

Accepted Answer

Yes, get in touch for a quote for international shipping.

Question 4

Can I request a refund once my items have been sent to print?

Accepted Answer

As all items are made to order, it is unfortunately not possible to request a refund once items have gone to print. It is your responsibility as the customer to sign off the final proofs and we will only proceed with print once we understand you are fully happy with your order.

Question 5

What happens if there is a mistake on my printed stationery?

Accepted Answer

We pride ourselves on delivering high quality stationery that you will be proud to show off to your guests. It is your responsibility as the customer to approve all proofs before we move into print and production, so unfortunately mistakes cannot be rectified once printed. Reprints and remakes of stationery will be charged at the full rate for the item being corrected.

Thoughtfully Wild Studio

Frequently Asked Questions

Ordering Wedding Stationery

When should I order Save the Dates and Invitations?

When should I send my Save the Dates and Invitations?

How many invitations should I order?

Are envelopes included with Save the Dates and Invitations?

How can I check your availability?

How and when do we pay for our stationery?

Is my deposit refundable?

How long will our order take?

Can you accommodate rush jobs?

How is the stationery printed and produced?

Can we make changes once we have received the proofs?

Can you print guest names on invitations and addresses on envelopes?

We're not yet sure what we want to order, can we still book a slot in your studio?

Do you offer any discounts or packages?

Bespoke Designs

What does it cost for bespoke designs?

We've seen a design we like, can you recreate it?

Can you help us plan more than just the stationery?

Stationery Collections

Is there a minimum order?

Can I make changes to a collection design?

Can I request additional items to be designed within a collection?

Can the wording be changed?

On the Day Items

What items do we need for the wedding day?

Do we have to order our On the Day items at the same time as our Invitation suites?

What is the latest we can make changes to our table plan?

Samples

Can I order a printed sample of my bespoke stationery?

Can I order a printed sample of each stationery collection?

There is a difference between the sample and my completed items, why is this?

Delivery & Returns

What do you charge for delivery?

What is the delivery time and method?

Do you ship internationally?

Can I request a refund once my items have been sent to print?

What happens if there is a mistake on my printed stationery?

Design for Small Businesses

What design services do you offer?

What is your design experience?

Do you know other creative or marketing professionals you can recommend?

Can you print items for my business?

Design Services

What is a Website Design Sense-Check?

What is a Brand & Marketing Review?

Can I book both sessions?

What happens after I book a session?

If I book a project with you after a session, do I get a discount?

Weddings

Design Services

Want to ask us a question?