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Thoughtfully Wild Studio
Frequently Asked Questions
I've put together these questions to help answer some of the most common queries about ordering wedding stationery or working with me on a design project.
Ordering Wedding Stationery
We recommend ordering your Save the Dates and Invitation suites as soon as you possibly can. From initial design to delivery can take between 3-8 weeks depending on the item, and complex bespoke designs can sometimes take longer. We suggest placing your order with us approx. 2-3 months before you wish to receive it.
Get in touch to find out our availability as early as possible, then place your order with us in advance and confirm your final details later to ensure you have booked a slot in our studio.
For Save the Dates, we suggest ordering as soon as you have planned a date and secured your venue, and sending these out 9-12 months before your wedding (or even earlier if possible for a destination wedding).
For Invitation suites, we recommend sending these out 4-6 months before your wedding to ensure you have enough time to collect RSVPs from all of your guests.
For evening guests, these can generally be sent out closer to the date, but your venue and coordinator will be able to provide guidance on when RSVPs are required by.
If you're choosing not to send Save the Dates, then we suggest sending your Invitations a little earlier if possible to give your guests enough time to respond.
One of the most common mistakes couples make when planning their wedding is over ordering invitations. Remember, you will only need one invitation suite per couple, family, or household, not per individual guest.
We always recommend ordering a few spares as keepsakes or for if you choose to add additional guests, and also for your photographer to use on the day to create those lovely details and flat lay shots.
We always suggest ordering envelopes with your Save the Dates and Invitations, so we will always include these in your quote, although they can be removed if you would prefer to supply your own.
You can check availability by sending us an enquiry through our website form:
Or send us an email:
For bespoke design projects, the full design fee is due upon signing your contract. This secures your project slot and allows work to begin.
Print and production costs are quoted separately once your designs are approved, and require full payment before production begins, as materials are purchased specifically for your order.
Payment is made by bank transfer and an invoice will be issued for each payment.
If you need to cancel before any design work has begun, 50% of your design fee will be refunded.
Once design work has started, including mood boards, research, or initial concepts, the full design fee is non-refundable as time has already been invested in your project.
In the unlikely event that I need to cancel, you'll receive a full refund of any payments made.
How long your order takes to produce depends on a few different factors, such as when you have placed your order, what you've ordered, the complexity and quantity of the items, and whether it is one of our busier periods.
When you place your order we will advise on timescales and estimated delivery dates.
Get in touch and I'll let you know whether I can accommodate your timeline.
Rush projects requiring completion in under 4 weeks may carry an additional 25% fee and are subject to availability.
All stationery is finished and assembled in the studio to ensure every piece is prepared carefully and ready to send to your guests.
Print production is handled through a combination of in-house production and a carefully selected network of trusted suppliers, depending on the requirements of each order. Either way, the quality and finish of your stationery is always my priority.
Yes, you can, but there may be a small charge for any revisions that fall out of the agreed quote. Discuss this with us and we will advise the best ways of managing revisions.
Yes, we can. We include plain envelopes in all of our quotes for you to address these yourself, but for an additional charge we can also print addresses on envelopes or names on invitations for you.
Yes, please do! We recommend booking as early as possible to ensure you get the slot in the studio that you need. We take a small deposit (depending on the required services) for this booking, which will allow you to plan more of your wedding before deciding on stationery.
As all our quotes are built custom to each couple we don't offer discounts or packages, but we do occasionally offer promotions throughout the year. Keep an eye out on our social accounts for news of these.
Bespoke Designs
We create a custom quote for each couple for bespoke designs, and we can work with you to make the quote fit exactly what you are looking for. We pride ourselves on our honest quotes, and we will never pressure you to include unnecessary extras or any items you don't want or need.
You will have to factor in that a bespoke quote will cover time for design, time for printing and producing invitations, and the materials for the invitations themselves.
We are happy to be shown other designs as inspiration, but we will absolutely not copy or recreate anyone else's designs, and we will turn away any customers asking us to do this.
Absolutely, yes! We love this part!
If you have the basic details of your day planned but are getting stuck on creating a design for the day, such as choosing a theme, putting together a colour scheme, deciding on florals or decorations, or even considering ways of crafting a memorable vibe for your day, we can help with putting all of this together.
We offer a video call consultation call where we get to know you as a couple and what you are wanting from your wedding day, and then we will put together moodboards and suggestions for you, and can even help with researching and choosing suppliers.
We charge an additional fee for this service depending on the level of support required, so get in touch for a chat as we'd love to help!
Stationery Collections
As we build our quotes for each couple based on exactly what they need, and we believe weddings can be perfect as just a small, intimate events, we have a minimum order of just 10 invitation suites.
Yes, you can either order a collection design exactly as is with your wording/information incorporated, or you can make changes to the design itself for an additional fee (such as changing colours or swapping sizes/formats of printed items). The fee for this will depend on the design time required to update the existing designs, so this will be indicated within your quote.
Yes, we have produced a set number of items within each collection as these are the most commonly needed pieces. If, however, you feel you need an item not already included in a collection, we can design this to match and will include this within your quote.
Each collection page also contains a list of the pre-designed items included as standard within each collection. Get in touch with us to view a full set.
Yes, of course. You can either provide us with as much information as possible and we will write the invitations for you in a style that matches the design and feel of your day, or you can provide us with the wording you would like to use.
On the Day Items
We suggest as a minimum you order a table plan and table numbers.
For your reception, you may also want to order a welcome sign (although some venues may provide this for you) and you may want to consider place settings, menus, cake signs, custom drinks signs, order of the day signs, or guestbook signs.
For your ceremony, you may want vows booklets, order of service booklets, or reserved seat signs.
No, the on the day items can be ordered at a later date as you most likely won't have finalised details for all of these items at the same time as designing your invitations.
We do, however, recommend securing a slot in our studio (with a deposit) for your on the day items when ordering your invitations to ensure we have the time available to create a fully matching and cohesive set for you. This means you will have the design and production time available for your wedding date but details of the items you are choosing can be finalised closer to your wedding.
We understand that your table plan is the one on the day item which is most likely to have last minute changes, so we leave the production of this until as late as possible. If you have last minute changes to make, let us know and we will see what we can do, but we have a cut off date of 2 weeks before the wedding for making any changes.
Samples
We include a sample of bespoke stationery as standard to ensure you are fully happy with your order before we go into production for all items.
Samples of stationery collections can be ordered for a small fee depending on the items you are interested in. We produce these to order so get in touch sooner rather than later to view these.
As we use mostly recycled paper stocks, there can easily be variations in the batches we purchase from our suppliers, which means the paper stocks can sometimes look and feel a bit different to the samples you receive.
We also use a range of print suppliers for any items we cannot print in house which can cause slight variations in colours. While we strive for perfection in all orders, all items are assembled by hand in house so there may be minor variations from sample to final batch.
We can advise where possible within the design process where variations may present between any physical samples you have and your final items.
Delivery & Returns
Delivery charges depend on your location and the items being delivered. We will always send with tracked delivery options where possible .
We do deliver outside of the UK - get in touch with a price for this.
We use tracked delivery services where possible, and your items will be carefully packaged for delivery.
We will advise you of the delivery timeframe when you place your order and again once it is complete and ready to send.
Yes, get in touch for a quote for international shipping.
As all items are made to order, it is unfortunately not possible to request a refund once items have gone to print. It is your responsibility as the customer to sign off the final proofs and we will only proceed with print once we understand you are fully happy with your order.
We pride ourselves on delivering high quality stationery that you will be proud to show off to your guests. It is your responsibility as the customer to approve all proofs before we move into print and production, so unfortunately mistakes cannot be rectified once printed. Reprints and remakes of stationery will be charged at the full rate for the item being corrected.
Design Services
In addition to wedding and events stationery design and production, we also offer a wide range of design services suitable for small businesses, freelancers, or start ups.
From creating a new brand identity, to supporting you with crafting marketing materials for your business, and even supporting with website designs and updates, we can work as a creative assistant for your business.
Examples of our services are as follows:
Branding & Identity
• New brand identity development
• Rebrands and brand refreshes
• Brand guidelines creation
• Brand positioning strategy
Brand Collateral & Marketing Materials
• Brochures and flyers
• Business stationery & templates (business cards, letterheads, compliment slips, etc)
• Event stationery and signage
• Packaging design
• Email and social media templates
• Canva template setup and support
Website Design
• Custom website design (working with trusted developers)
• WordPress theme design support
• Wix and Squarespace design assistance
• Website design consultancy and review
Find out more here
The designer and founder here at Thoughtfully Wild Studio, Andrea, has a BA (Hons) Graphic Design degree and she has spent over a decade working in various marketing agencies, working from Junior level right up to Creative Manager before deciding to launch her own business.
Throughout the decade spent in agencies, she's worked on a wide range of projects, spanning from branding for small start up businesses to design consultancy support for large multinational brands.
In particular, Andrea's experience has focused on branding, creative campaigns, print design (brochures, business stationery, campaign materials, etc), websites, organic and paid social media creatives, and email templates.
Yes! From our decade of experience of working within marketing agencies, we have a network of trusted professionals we work with or would be happy to recommend.
From social media or SEO experts to strategists or web developers, our network helps us offer comprehensive design support tailored to small businesses who want to make a positive impact.
Yes - if you're looking for printed marketing materials for your business we can certainly help!
We produce a selection of our printed wedding invitations and greetings cards in house, and for small runs of business stationery we can also create these in house.
Where it is not possible to produce print in house, we have trusted suppliers we use to order print from. We are also happy to manage print ordering on your behalf, although it will always remain a client's responsibility to approve proofs before print is ordered.
Get in touch to discuss your project and we can advise on your options for printing.
Design Services
A one-hour video call where I review your website from a design perspective. I'll look at whether it reflects your brand, how easy it is to follow, and whether the layout is guiding visitors in the right direction. It's not a technical audit, so I won't be covering SEO, page speed, or development issues.
After the call you'll receive a PDF summary of recommendations within 3 working days. There's no obligation to work with me further.
A one-hour video call where I look at your brand and marketing materials and give you an honest picture of how things are coming across. This could cover your logo and visual identity, your social media presence, your printed materials, or a combination depending on what's most useful.
After the call you'll receive a PDF summary of recommendations within 3 working days. There's no obligation to work with me further.
Yes, and if you'd like to cover both your website and your brand materials I'd recommend booking the Brand & Marketing Review first as this gives us a broader picture to work from. You're welcome to book both separately at £85 each.
You'll receive a confirmation with details of how to share your website URL or materials with me before the call. Once your booking is confirmed I'll send you a video call link for the session.
Yes. If you go on to book a design project with me within 60 days of your session, the cost of your session will be deducted from your project quote.
Want to ask us a question?
Have a question or enquiry that hasn't been answered above? Get in touch today for a chat.
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